Uniti Fiber is a leading provider of infrastructure solutions, including cell site backhaul and small cell for wireless operators, and Ethernet, Wavelengths and Dark Fiber for telecom carriers and enterprises. Whether the challenge is improving network reach and quality, increasing capacity or maintaining cost certainty for the future, Uniti Fiber delivers a custom-designed, technology-agnostic and access-agnostic solution.
The NOC Director position is critical to managing the Network Operations Center and the day to day stability of the Network. This position will manage the NOC team while developing and overseeing Network Quality Assurance initiatives to achieve greater Network Reliability and improved customer service results. Responsible for various facets of network operations in support of the local management team and is also accountable for network availability results and performance.
This position reports to the SVP of Engineering & Operations and performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. This person will need to demonstrate a degree of leadership to both internal and external customers. This person would provide direction and will serve as a point of escalation in regards to outages and troubleshooting problems of network equipment and circuits; this includes the physical fiber plant, transport equipment, and all critical infrastructures within the network.
Manage the Uniti Network Operations Center team which consist of a group of NOC Technicians, Tier II and Tier III engineers, and Managers who oversee the lit and dark fiber transport network 7 x 24 x 365 and direct the activities of the Field Operations team during restoration events. Uniti maintains NOC facilities and staff in both Plano, TX, and St. Petersburg, FL.
Education and Experience
* Experience: 7+ yrs with at least 5+ yrs in direct management of employees
* Education Level: College Degree Preferred
* Field Of Study: Management, Software, Electronics or Telecommunications
* A combination of education and practical experience is acceptable.
Knowledge, Skills or Abilities
5-7 years of experience with Network Operations, Installation, Test, and Turn-up of a variety of Telecommunication equipment including Carrier Ethernet, DWDM, Routers, and Switches. Strong leadership skills and the ability to manage individuals who work in three shifts a day. A technical background with experience on the latest generation of Ethernet transport gear and DWDM infrastructures is required.
Must have a high degree of experience and/or knowledge of the major Operational disciplines including: Management, Transport, Routed Networks, and Network Operations. Some technical evaluation and fundamental judgment is required, while building an internal and external network. Must have PC skills and be well versed in Microsoft Excel and Office applications. Ability to quickly learn corporate databases. On-call 24×7 is required as dictated by the business.
Uniti Fiber is EOE/M/F/VET/Disabled
You will be responsible for managing the portfolio of leases we have with various public and private tower owners.
DUTIES AND RESPONSIBILITIES